Effective Date: Temporary Only
Down To The Felt (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, DownToTheFeltOnline.com (“the Website”), and use our services.
By using the Website, you agree to the terms of this Privacy Policy. If you have any questions, please contact us at info@downtothefeltonline.com.
1. Information We Collect
We may collect the following types of information when you interact with our Website:
- Personal Information:
Information you provide to us directly, such as your name, email address, phone number, and event details (e.g., date, location, and type of event) when you submit a booking request or contact us. - Usage Data:
Information automatically collected when you visit the Website, such as your IP address, browser type, device information, and pages visited. This information is collected through cookies and similar technologies.
2. How We Use Your Information
We use your information to:
- Process and manage bookings or inquiries for our services.
- Respond to customer questions and provide support.
- Improve the functionality and user experience of our Website.
- Send important updates or communications related to your bookings or our services.
3. Sharing of Information
We do not sell, rent, or trade your personal information to third parties.
We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors or event staff. These providers are bound by confidentiality agreements and are only permitted to use your information for the purposes of providing services on our behalf.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Analyze how users interact with our Website.
- Improve Website performance and functionality.
You can disable cookies in your browser settings, but doing so may impact your experience on the Website.
5. Data Protection and Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or loss. These measures include secure servers, encryption, and access controls.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.
6. User Rights
You have the following rights regarding your personal information:
- Access and Updates: You may request access to the personal information we hold about you or ask us to update or correct inaccurate information.
- Opt-Out: You may opt out of receiving promotional emails by following the unsubscribe link in our communications.
To exercise these rights, please contact us at info@downtothefeltonline.com.
7. Minors
We do not knowingly collect or solicit personal information from minors under the age of 18. If we become aware that we have inadvertently collected personal information from a minor, we will take steps to delete it promptly. If you believe we have collected information from a minor, please contact us at info@downtothefeltonline.com.
8. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.
9. Contact Information
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: info@downtothefeltonline.com
By using the Website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.